Frequently Asked Questions

What are the delivery costs?

We provide free shipping across the UK on all orders placed through Laren Fete.

There is no minimum order value required, and we do not charge any additional handling or packaging fees. The price you see at checkout is the final price you pay.

How long does delivery take?

Orders are typically processed within 1–4 business days (Monday to Friday).

After dispatch, delivery usually takes 5–14 business days, depending on your location and the courier handling the shipment.

Please note that during busy seasons or holidays, delivery times may occasionally take a little longer.

Can I return my order?

Yes, returns are accepted within 30 days after delivery.

To be eligible for a return, the item must:

Be unused
Be in the same condition as received
Include its original packaging

Once we receive and inspect the returned item, we will process the refund according to our return policy.

You can find detailed instructions in our Refund Policy page.

Which payment options are available?

We accept several secure payment methods, including:

Visa
Mastercard
American Express
Apple Pay
Google Pay

All payments are processed through trusted and secure payment providers.

Is it safe to shop on your website?

Yes, security is very important to us.

Our website is protected by SSL encryption, which ensures that all information shared during checkout remains private.

Payments are handled by reliable payment gateways, and we do not store sensitive payment details.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive an email with a tracking number and shipping details.

This allows you to follow your parcel’s journey until it arrives.

How can I reach customer support?

If you have any questions regarding an order, delivery, or a product, our support team will be happy to assist.

You can contact us via email and we will respond as quickly as possible during business hours.

Contact Details

STORE NAME: Laren Fete

Address:
10 Church Street, Hebden Bridge, West Yorkshire, HX7 6AB, United Kingdom

Email: contact@larenfete.com

Phone: +447988520112

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.